Printed locally in the UK/US, and dispatched in 2-3 days.
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Refund policy
Last updated: January 2026
1. Made-to-Order Products (No Change-of-Mind Returns)
All of our products are custom-made to order.
Because of this, we do not accept returns or offer refunds for:
- Change of mind
- Incorrect size selection
- Colour or design preference
- Ordering the wrong item
- Personal dissatisfaction not related to a defect
Please review product descriptions, sizing charts, and order details carefully before placing your order.
2. Damaged, Defective, or Misprinted Items
If your order arrives damaged, defective, or with a manufacturing error, you are eligible for a free replacement or refund.
To qualify, you must contact us within 30 days of delivery and provide:
2. Damaged, Defective, or Misprinted Items
If your order arrives damaged, defective, or with a manufacturing error, you are eligible for a free replacement or refund.
To qualify, you must contact us within 30 days of delivery and provide:
- Your order number
- Clear photos showing the issue
- A short description of the problem
Once approved, we will:
Send a replacement at no additional cost, or
Send a replacement at no additional cost, or
- Issue a refund if a replacement is not possible
The resolution method is determined based on our production partner’s quality guarantee.
3. Lost or Undelivered Shipments
If your order is confirmed lost in transit, we will arrange a replacement or refund.
You must notify us within 30 days of the estimated delivery date so we can open a claim with the carrier and our production partner.
Orders marked as “delivered” by the carrier but reported missing are subject to carrier investigation and are not automatically eligible for refund or replacement.
4. Incorrect Address or Returned-to-Sender Orders
If an order is returned due to:
3. Lost or Undelivered Shipments
If your order is confirmed lost in transit, we will arrange a replacement or refund.
You must notify us within 30 days of the estimated delivery date so we can open a claim with the carrier and our production partner.
Orders marked as “delivered” by the carrier but reported missing are subject to carrier investigation and are not automatically eligible for refund or replacement.
4. Incorrect Address or Returned-to-Sender Orders
If an order is returned due to:
- An incorrect or incomplete address provided at checkout, or
- Failure to collect the package from the carrier
We may offer:
A reshipment at your cost, or
A reshipment at your cost, or
- A refund of the product price only (shipping costs are non-refundable)
We are not responsible for delivery failures caused by address errors entered at checkout.
5. How Refunds Are Processed
Approved refunds are issued to the original payment method.
Please note:
Refunds are processed after we receive confirmation or credit from our production partner
5. How Refunds Are Processed
Approved refunds are issued to the original payment method.
Please note:
Refunds are processed after we receive confirmation or credit from our production partner
- This can take 5–10 business days from approval
- Shipping costs are non-refundable unless the error was caused by us or our production partner
6. Reporting Deadline
All issues must be reported within 30 days of delivery (or estimated delivery for lost items).
Claims submitted after this period may not be eligible for resolution.
7. Contact Us
To report an issue, contact us at:
support@offtheleashdogcartoons.com